Due to Covid-19, we are not expecting any returns.
Shipping
We are not responsible for any lost and or stolen packages. If you paid standard shipping you can file a complaint with your local post office. We don't file complaints about any lost and or stolen packages. If you received your package damaged DONT throw any pieces away. Save them and file a complaint with your local post office and show them the proof. We are not responsible for all the harsh conditions our jewelry has to pass through while in transit. The address given to us by the customer, is the address we ship the package to. If the address was incorrect it will be shipped back to us and you will have to pay for shipping again. If the package is shipped to a wrong address we are not responsible, and there is nothing we can do. Once USPS, UPS, and DHL check in a package we are not responsible for it. If your package says it has been delivered and you haven't received anything please contact USPS, UPS, or DHL.
Issues
Please inspect your order upon receiving and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Any custom products (such as special orders or personalized items), and personal care goods (such as beauty products) are non refundable or exchangeable. Please get in touch if you have questions or concerns about your specific item.
Refunds
We don't offer refunds however we can offer store credit.
Jewelry
We are not responsible for what may happen to our jewelry. We suggest you follow our jewelry care you get upon receiving your order. Our jewelry is high quality, but we don't know what you might have done to it. Customers often tell us they shower, and even swim with our jewelry and the jewelry still looks like new. However, you can do that at your own risk. We recommend you follow our jewelry care. Here is our jewelry care:
Jewelry Care
*Put on jewelry after applying make-up, cosmetics, perfume, hairspray, and lotion can contain chemicals that can often damage the jewelry.
*Take jewelry off when going to shower, swimming in a pool, or in ocean water.
*Don't wear jewelry when sweating.
*Store jewelry in a safe place.